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Common Asked Questions
Answers to some questions you might have.
What is CodesCrate?
CodesCrate is an online marketplace offering a range of digital products like themes, apps, plugins, and templates. It caters to a wide range of platforms, including WordPress, Next.js, Laravel, and mobile apps, providing users with premium tools and resources.
How can I download the products I purchase?
Once you purchase a product from CodesCrate, you can download it from your account dashboard. After completing the payment, the download link will be available in the “Downloads” section of your account.
How do I request a refund?
To request a refund, contact CodesCrate’s customer support through their official channels, such as email or live chat. Make sure to provide your order details and reason for the refund as per their policy.
How can I get support for a product I purchased?
CodesCrate provides support through live chat and their contact form. If you need help with installation, customization, or troubleshooting, reach out directly to their support team for assistance.
What kind of support do you offer?
CodesCrate offers customer support for issues related to product installation, setup, and minor customization. However, extensive customization and third-party plugin conflicts may require additional developer assistance beyond their standard support.
Are your products compatible with all versions of WordPress?
Most CodesCrate products are compatible with recent versions of WordPress. However, always check the specific product details to ensure compatibility with the version you are using to avoid issues.
Can I customize the themes and templates I purchase?
Yes, you can customize the themes and templates purchased from CodesCrate. Most products are built to be flexible and user-friendly, allowing for various customizations through settings and additional coding.
Do your products come with documentation?
Yes, all products on CodesCrate come with comprehensive documentation. This includes step-by-step guides on installation, customization, and troubleshooting to help users get the most out of their purchases.
What type of license do your products come with?
CodesCrate products come with official licenses that allow you to use them on your projects. Make sure to review the licensing terms on the product page for specific details on usage and limitations.